Shipping & Returns

SHIPPING POLICY

We offer complimentary domestic shipping. Please allow 7 - 10 business days to process and ship. All orders will ship from 75 Allison Lane, Thornwood, NY 10594. Once your order is ready to ship you will receive an email notification with your tracking number. All orders are shipped USPS with signature required. Please ensure that someone at least 18 years of age is available to sign for the package. Customer will be notified by email if an item is unavailable or out-of-stock.

RETURN POLICY

At Ronnie Taubenfeld, we take great pride in our craftsmanship and design, as well as servicing our clients.  Ronnie’s mission is to create bespoke and imaginative jewelry that brings joy to those who wear it.

Each piece is made by hand in our studio in New York. Natural gemstones, minerals, glass, or hand-tinted resin are incorporated into precious metals.  Due to the nature of our technique, every piece will have some natural variation and that is part of the magic.  Our jewelry is a way to celebrate uniqueness and should serve as a vessel for your personal story.

Should you be dissatisfied with your purchase, a full merchandise refund will be given if the item is returned within 7 days of receiving your order. To be eligible for a refund, your item must be unused and in its original packaging. Please email us at info@ronnietaubenfeld.com for return authorization. We will email you a return shipping label. Upon receipt of your return, the item will be inspected and the return will be processed. A full refund will be issued in the same form of payment. Please allow up to 30 business days after receipt of your return for credit to be issued. Custom designs, special orders (including ring re-sizing), or sale items are not eligible for a refund or exchange.